Purpose and Scope

Britto Academy ("the Academy", "we", "our", or "us") is dedicated to delivering high-caliber, practical digital education, professional mentorship, and industry-standard skills training. We want every learner ("Student", "User", "you") to enroll in our programs with complete peace of mind.

Because our digital infrastructure delivers immediate access to intellectual property, proprietary curriculum assets, live instructor bandwidth, and cloud streaming infrastructure, this Refund & Cancellation Policy sets forth fair, transparent, and legally binding parameters governing tuition refunds, batch deferrals, and enrollment cancellations. Please read these terms thoroughly before finalizing any financial transaction on brittoacademy.com or our integrated payment gateways.

1. Refund Schedules and Eligibility Matrix

Refund eligibility is strictly governed by the course format, delivery timeline, and the extent of academic consumption prior to the formal submission of a refund request.

2. Platform-Initiated Cancellations and Rescheduling

If Britto Academy cancels a cohort, postpones a batch launch by more than fourteen (14) calendar days, or is unable to provide the advertised curriculum due to operational constraints:

• Option A (Full Reimbursement): The student is entitled to an immediate one hundred percent (100%) refund of all tuition fees paid, with all gateway processing fees absorbed by the Academy.
• Option B (Priority Transfer): The student may elect to transfer their enrollment to a future batch or an alternative course of equivalent value at no additional charge, retaining priority access to supplementary mentorship sessions.

3. Non-Refundable Circumstances (Strict Exceptions)

Refund requests will be categorically denied under any of the following circumstances:

1. Personal Absenteeism & Inconvenience: Inability to attend scheduled live classes due to personal schedule conflicts, employment shifts, academic exams, or travel. (Archived class recordings, mentor notes, and resource materials are systematically uploaded to the student dashboard for missed sessions).
2. Disciplinary Expulsion: Account termination, temporary suspension, or access forfeiture resulting from a breach of our Student Code of Conduct, harassment of staff or peers, hate speech, or defamatory conduct.
3. Intellectual Property Infringement & Piracy: Any user identified attempting to screen-record, rip, download, leak, share, or resell course videos or curriculum files will face immediate platform expulsion, legal action, and zero financial restitution.
4. Assessment & Credential Issuance: Any course in which the student has attempted the Final Course Examination, unlocked module quizzes, or been awarded a digital QR-verified Certificate of Completion.
5. Promotional, Bundled, and Special Offer Enrollments: Courses purchased during special promotional campaigns, scholarship drives, seasonal flash sales, or via institutional coupon discounts explicitly marked on the checkout invoice as "Non-Refundable / Final Sale."
6. Subjective Income or Career Expectations: Unmet personal expectations regarding freelancing platform earnings (e.g., Upwork, Fiverr), client acquisitions, international remote job placements, or financial return on investment. (Britto Academy provides skills training; we do not sell guaranteed employment).
7. Third-Party Tool Expenses: Any external subscription fees, hosting accounts, domain purchases, or software licenses acquired by the student independently for course practice.

4. Mandatory Gateway and Processing Deductions

All approved refunds are calculated against the net amount received by the Academy after deducting non-recoverable operational charges:

• Payment Gateway Interchange Fees: Third-party gateway convenience charges (typically 1.5% to 2.5% for Mobile Financial Services such as bKash, Nagad, and Rocket; 2.0% to 3.5% for local and international Credit/Debit cards).
• Physical Asset Withholding: If a physical course kit, handbook, printed certificate, or hardware item was dispatched to the student prior to the refund request, the retail cost of the item and courier shipping fees will be deducted from the gross refund.

5. Step-by-Step Refund Application Protocol

To ensure formal tracking and fraud prevention, refund requests must be submitted exclusively through official written communication channels. Verbal or chat-based requests will not be processed.

1. Submit Written Application: Send an email from your registered account email to [email protected] (or submit a formal support ticket at our Contact Us portal).
2. Required Application Details: Your formal request must include:
   • Registered Full Name and Account Mobile Number.
   • Enrolled Course Title and Batch Number (if applicable).
   • Transaction ID (TrxID) and Payment Method (e.g., bKash, Nagad, Card, Bank Transfer).
   • Date and Amount of Purchase (attaching the digital invoice receipt).
   • Specific, detailed justification for the refund request.
3. Verification & Audit (Within 3 Business Days): Our compliance department will review dashboard telemetry (lecture consumption percentage, assessment logs, and timestamps) and respond with an official approval or rejection notice within three (3) working days.
4. Fund Settlement (7–10 Business Days): Upon formal approval, refunds are issued strictly through the original payment channel used during checkout. Settlements typically reflect within seven (7) to ten (10) banking working days, subject to the clearance cycles of the originating bank or MFS provider.

6. Emergency Batch Transfers and Deferral Policy

We recognize that critical personal emergencies (such as severe medical illness, bereavement, or sudden family crises) may disrupt a student's learning journey.

• A student may submit a written petition for a Compassionate Batch Deferral accompanied by verifiable documentation (such as a medical certificate).
• At the Academy’s sole discretion, the student may be granted a one-time, complimentary transfer to an upcoming cohort of the identical course within six (6) months of the original enrollment date.
• Deferral petitions must be submitted prior to the completion of fifty percent (50%) of the live course curriculum.

7. Appeals and Dispute Resolution

If you reasonably believe that your refund application was incorrectly assessed or rejected in violation of this Policy, you may submit a formal appeal within seven (7) calendar days of the rejection notice by writing to [email protected].

The appeal will be escalated to the Executive Oversight Committee of Britto Academy. The decision of the Executive Oversight Committee following secondary review shall be final and binding.